Cancellations

Order can be cancelled before the shipment. After shipment it can be only RTO (Return To Origin). Once the order gets cancelled amount will be refunded only for ‘prepaid orders’ depending on the packaging and use of the product.

 

Cancellation Criteria

• Incorrect or incomplete information regarding Customer’s address (Street number, Landmark, etc.).
• In case of wrong product price or specification mentioned on www.statrootindia.com.
• Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
• If area falls under “Non Serviceable Zone” or “Out of Delivery Area” by our Logistic Courier Partner even after placing the order, in that case the order can be cancelled.
• Suspected fraudulent information.